Privacy Policy
This Privacy Policy explains how T’Balderdash (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from tbalderdash.co.uk (“the Site”) or interact with us through our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information you provide directly:
- Contact details: name, address, email, phone number
- Order and payment details
- Account information (if applicable)
- Communications with customer support
Automatically collected:
- IP address, browser/device details, pages visited, session data
- Cookies and similar technologies (see Squarespace’s cookie policy)
From third parties:
- Squarespace (eCommerce platform)
- Payment processors
- Analytics and marketing tools
2. How We Use Your Information
We use your data to:
- Process and fulfil orders
- Communicate with you about your order or our services
- Provide customer support
- Improve our website and services
- Prevent fraud and comply with legal obligations
Legal basis for processing (UK and EU customers):
We process personal data based on contractual necessity, consent, legal obligation, or our legitimate interests.
3. Sharing Your Information
We share your information with trusted partners only when necessary:
- Squarespace (our platform provider)
- Payment and delivery service providers
- Marketing and analytics providers
- Legal or governmental bodies when required
We do not sell or rent your data.
4. Cookies
We use cookies to:
- Operate and secure the website
- Improve functionality and user experience
- Collect analytics and usage data
You can control cookies in your browser settings. Learn more via Squarespace’s cookie policy.
5. Data Retention and Security
We retain your data only as long as needed to provide our services or meet legal requirements. We take appropriate steps to secure your information, but no system is 100% secure.
6. Your Rights (UK and EEA Customers)
You may:
- Request access, correction, or deletion of your data
- Object to processing or withdraw consent
- Request a copy of your data (data portability)
- Restrict certain uses of your data
To make a request, contact: tbalderdash.art@gmail.com
If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Children’s Privacy
We do not knowingly collect data from anyone under 16. If we become aware of such data, we will delete it.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.
9. Contact Us
If you have questions about this Privacy Policy or your data:
Email: tbalderdash.art@gmail.com
last updated 21/08/2025
Shop Terms of Service
These Terms of Service apply to your use of our website (tbalderdash.co.uk) and your purchases from us, whether online or from our market stall.
Please read these terms before using the site or placing an order. By visiting the site or buying from us, you’re agreeing to the terms below.
1. Who Can Shop With Us
To shop online with us, you must be at least 16 years old and provide accurate contact and payment details. If you’re under 16, please ask a parent or guardian to order for you.
2. Prices and Payment
All prices are in GBP and include VAT where applicable.
We aim to ensure all prices are accurate. If there is an error, we will inform you and offer the option to proceed at the correct price or cancel your order.
Prices and promotions may occasionally differ between our website and our market stall, and we are not obliged to match them.
3. Orders
Once you place an online order, you’ll receive a confirmation email. If for any reason we can’t fulfil your order, e.g., an item is out of stock, we’ll let you know and issue a refund straight away.
We reserve the right to decline or cancel any order, for example, if we believe there’s been a pricing error or suspected misuse of the site.
4. Shipping
We currently ship only to the UK.
5. Returns & Refunds
We want you to be happy with your purchase. You can view our full Returns & Refund Policy for details. Please note that returns are not possible.
6. Product Information
We do our best to ensure product descriptions and images are accurate, but as each item is hand drawn, small variations are normal. These are considered to be what makes each piece unique.
7. Intellectual Property
All content on this site, including photos, product descriptions, and logos, belongs to T’Balderdash and must not be used without permission.
8. Changes to These Terms
We may update these terms from time to time to reflect changes in how we operate or meet legal requirements. Any changes will be posted here with an updated date. By continuing to use the site, you agree to the new terms.
last updated 21/08/2025
Shop Refunds Policy
We hope you love everything you buy from T’Balderdash, but if something isn’t quite right, we’re here to help.
1. Returning an Item
Sorry, we’re unable to accept returns.
2. Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us as soon as possible at tbalderdash.art@gmail.com so we can resolve the issue quickly with a replacement or refund.
3. Refunds
If approved:
A refund will be issued to your original payment method.
Please allow up to 15 days for your bank or card provider to process the refund.
If you haven’t received your refund after this time, please contact us at tbalderdash.art@gmail.com
last updated 21/08/2025